Terms and Conditions of Use

The website may be used for lawful purposes only. You agree not to:

• Publish or transmit abusive, unlawful, or harmful content.
• Attempt to hack, disrupt, or damage the website or its systems.
• Collect users’ data or violate their privacy.
• Use the website for commercial purposes without Livo’s prior written permission.
• Publish false or misleading information about products or the company.
• Violate any applicable Egyptian or international laws.

Authenticity and Quality

All products listed on livoeg.com are genuine, certified, and sourced from official distributors. We do not sell counterfeit or unauthenticated products.

Prices

• All prices are listed in Egyptian pounds (EGP).
• Prices may change without prior notice.
• The price displayed at checkout is the applicable price for your order.
• Promotions and discounts are valid only during the specified period.

Product Availability

If an item becomes unavailable after your order has been confirmed, we will contact you promptly to arrange an alternative or issue a full refund.

Your order is considered confirmed once you receive a confirmation message by email or phone. We reserve the right to cancel an order in the event of a pricing error or product unavailability.

Accepted Payment Methods

• Cash on Delivery — available in selected areas.
• Visa and Mastercard — processed through a secure, encrypted payment gateway.
• Fawry — using a payment code generated after checkout.
• valU — online installment payments, subject to the provider’s terms and eligibility.
• Meeza — Egypt’s national payment card.
• Electronic wallets — including Vodafone Cash and other supported wallets.

• We ship to all governorates across Egypt.
• Estimated delivery time: 2–5 business days from order confirmation.
• Greater Cairo and major cities: 1–3 business days.
• A tracking number will be sent once your order has been dispatched.
• If the recipient is unavailable, the courier may attempt delivery again or contact you by phone.

For more information, please review our Shipping and Delivery Policy.

Returns Policy

• Returns are accepted within 14 days of receipt.
• The product must be in its original condition, unused, and in its original packaging.
• The invoice or proof of purchase must be provided.
• Products damaged as a result of misuse are not eligible for return.

Warranty

• All products are covered by the original manufacturer’s warranty.
• Immediate replacement within 48 hours is offered in the event of manufacturing defects.
• The warranty does not cover damage caused by misuse or natural disasters.

For further details, please review our Returns and Refunds Policy and Warranty Policy.

All content on livoeg.com—including text, images, videos, designs, logos, and product descriptions—is protected by applicable Egyptian and international intellectual property laws.

• Copying or republishing any content without prior written permission is prohibited.
• Using the Livo logo or brand for commercial purposes without authorization is prohibited.
• Automated extraction of product or pricing data (scraping) is prohibited.
• Violations may result in legal action under Egyptian law.

Livo makes reasonable efforts to ensure the accuracy of information and the continuity of its services. However, we do not guarantee that the website will be free from technical errors or temporary interruptions.

• Livo is not liable for indirect damages arising from the use of the website.
• We are not responsible for delivery delays caused by circumstances beyond our control.
• To the extent permitted by applicable law, our maximum liability will not exceed the value of the purchased product.