```html Payment Policy - Livo
Note: All payments are processed in Egyptian Pounds (EGP) upon order completion. Orders are only confirmed after successful payment verification.
1
Accepted Payment Methods

Livo supports multiple payment methods to accommodate customers across Egypt:

💵

Cash on Delivery

Available in selected areas. Please prepare the exact amount for the delivery representative. A service fee may apply.

💳

Visa / Mastercard

Payments are processed through an encrypted payment gateway. Livo does not store your card details.

فوري

Fawry

A Fawry payment code is generated after checkout. The order is processed only after payment confirmation.

valU

valU

Convenient online installment payments. Approval is subject to the provider's terms, and additional fees may apply.

📱

Electronic Wallets

Includes Vodafone Cash and other supported wallets. Payment must be completed within the specified time. A screenshot may be requested for verification.

Meeza

Meeza

Egypt's national payment card, available through the online payment gateway where supported.

Important: Orders will not be processed unless payment is completed successfully. Incorrect payment information may result in delays or order cancellation.
2
Order and Payment Processing
  • All payments are made in Egyptian Pounds (EGP) and are processed when the order is completed.
  • Orders are confirmed only after successful verification by the payment gateway.
  • Incomplete or unmatched payments may result in an order being placed on hold or cancelled.
  • Orders cannot be fully processed until the required payment has been completed successfully.
  • You will receive an order confirmation by email or phone once your order is confirmed.
3
Payment Security and Data Protection

Livo uses security measures designed to help protect every financial transaction:

PCI-DSS-Compliant Payment Processing Card transactions are handled through an encrypted payment gateway. The applicable security standards depend on the payment provider.
We Do Not Store Card Details Livo does not store your card number or CVV on its own servers.
Fraud Prevention Suspicious transactions may be reviewed to help protect customers and prevent fraudulent activity.
SSL / HTTPS HTTPS helps encrypt information transmitted between your browser and our website.
Fraud Prevention: Suspicious orders may be placed on hold for review or cancelled. These measures are intended to help protect both our customers and Livo.
4
Prices, Taxes and Invoices
  • All prices are displayed in Egyptian Pounds (EGP) and include Value Added Tax (VAT), where applicable.
  • No additional tax charges are added at checkout unless clearly indicated.
  • Prices may change. The price displayed and confirmed at checkout applies to your order.
  • Livo's tax registration and invoicing details should be confirmed against the company's current registration and applicable Egyptian tax requirements.
  • Delivery fees are separate. The applicable shipping cost should be displayed at checkout according to the product and destination.
5
Refunds and Payment Reversals

Once a return or refund request has been approved, the refund will generally be processed through the original payment method, subject to the applicable payment provider's procedures:

  • Visa / Mastercard: The original policy states 7 business days (Saturday–Thursday). Your bank may require additional processing time.
  • Fawry / valU: Refund processing is subject to the provider's policy and procedures.
  • Cash on Delivery: The original policy specifies a bank transfer within 3–5 business days.
  • Electronic Wallets: Refunds are subject to the wallet provider's policy and may take up to 5 days, depending on the provider.
Important: Refunds may be restricted to the original payment method. If your card has expired, contact your bank for guidance on receiving the refund. Electronic payments are not automatically refundable in cash.

For more information, please review our Return and Refund Policy.

6
Installment Services

Livo aims to provide installment options through the following providers:

  • valU: Listed in the original policy as available. Interest-free installment availability depends on the specific offer and the provider's terms.
  • Sympl and Forsa: Listed in the original policy as pending activation. This policy should be updated if these services become available.
Installment Terms: Approval is determined by the installment provider. Additional fees or charges may apply. Refunds for installment purchases are subject to the provider's procedures and terms.
7
Contact Us

For payment-related questions or assistance with a financial transaction, please contact us:

sales@livoeg.com
+20 155 734 8198
+20 110 102 8987
Saturday – Thursday
10:00 AM – 6:00 PM
Smouha, Alexandria, Egypt
Livo
Livo Smart Devices

Policy Updates: Livo may update this Payment Policy from time to time. Changes become effective once published on the website. Last updated: November 2024.

Explore our other policies: Return Policy | Privacy Policy | Shipping Policy

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