Last updated: June 2026

Livo is committed to providing a reliable and transparent shopping experience. Eligible return requests are accepted within 14 business days (Saturday to Thursday) of receiving the product.

Important Note

You must obtain prior approval from our support team before sending any product back. Returns shipped without prior authorization will not be accepted.

All returns must be sent through approved shipping companies. In-person returns are not accepted.

Eligible Return Reasons

  • The product arrives damaged or has a manufacturing defect.
  • The product does not work properly when the package is opened.
  • You receive a product different from the one you ordered.
  • Parts or accessories are missing.
  • You change your mind and wish to return the product within 14 business days of receipt, provided all return conditions are met.

Return Eligibility Conditions

  • The product must be in its original, unused condition.
  • The original packaging must be intact and unopened for returns due to a change of mind.
  • All original accessories and manuals must be included.
  • The invoice or proof of purchase must be provided.

All returned products undergo a technical inspection upon arrival at Livo’s warehouse to verify that they meet the return conditions.

How to Request a Return

1. Submit a Request

Contact our support team and provide your order number and reason for the return. Include photos of the product, if available.

2. Obtain Return Merchandise Authorization (RMA)

Your request will be reviewed within 1–2 business days. You will then receive an RMA number and shipping instructions.

3. Ship the Product

Pack the product carefully with all accessories and the invoice, then ship it through an approved shipping company within 3 business days of approval.

4. Technical Inspection

Once the product is received, a comprehensive technical inspection will be performed. You will be informed of the result within 2–3 business days.

5. Refund or Replacement

Once the request is approved, the refund will be processed or a replacement product will be sent within 5–7 business days.

Refund Methods

  • Refund to the original payment method.
  • Store credit added to the customer’s Livo account.
  • Direct bank transfer for orders paid by cash on delivery.

Refund Processing Times

  • Bank cards: 7–14 business days.
  • E-wallets and payment services: 5–10 business days.
  • Cash on delivery: 3–5 business days via bank transfer.
  • Livo store credit: immediately after approval.

Note: For returns due to a change of mind, the original delivery and return shipping fees will be deducted from the refund.

Replacement Policy

Manufacturing Defects

A replacement will be arranged within 48 hours after the defect is confirmed, at no additional cost.

Shipping Errors

If an incorrect product is shipped, Livo will cover all shipping costs and send the correct product.

During the Warranty Period

Replacements are handled according to the product’s warranty terms.

If the same product is unavailable, the customer may choose a comparable alternative or receive a full refund.

Items Not Eligible for Return

  • Products that have been used or damaged due to misuse or negligence.
  • Products with removed warranty labels or signs of tampering.
  • Products with damaged or missing original packaging when returned due to a change of mind.
  • Products made or specially ordered for the customer.
  • Damage caused by natural disasters or electrical power fluctuations.
  • Products shipped without prior Return Merchandise Authorization (RMA).

Shipping Fees

Livo covers all shipping costs in the following cases:

  • The product has a manufacturing defect.
  • The product arrives damaged.
  • A product different from the one ordered is shipped.
  • The product does not match its description.

Return Address

The full return address will be provided after your request is approved and an RMA number is issued.

Important: Clearly write the RMA number on the shipment. Packages without an approved RMA number will not be accepted.