Last updated: June 2026

Welcome to Livo (ليفو). We are committed to protecting the privacy of our customers and site visitors, and we strive to keep the personal information shared with us confidential and secure. This policy explains how we collect, use, and protect your data when you use our site and services.

1. Information We Collect

We may collect the following information when you use Livo or make a purchase:

Personal information

  • Full name.
  • Phone number.
  • Email address.
  • Shipping and billing address.
  • Payment information (we do not store credit card details directly).

Technical information

  • Internet Protocol (IP) address.
  • Browser and device type used.
  • Pages visited and time spent.
  • Cookies and similar technologies.

2. How We Use Information

We use the information we collect for the following purposes:

  • Processing orders and completing purchases.
  • Delivering products and services.
  • Communicating with customers about orders or inquiries.
  • Improving the user experience and developing site services.
  • Sending updates and promotional offers with customer consent.
  • Compliance with legal and regulatory requirements.

3. Data Security

We implement appropriate technical, administrative, and organizational security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction.

Despite implementing best protection practices, it is not possible to guarantee 100% security of data transmitted over the internet.

4. Sharing Information with Third Parties

We do not sell, rent, or trade customers’ personal data.

Information may only be shared with:

  • Shipping and delivery companies to fulfill orders.
  • Payment service providers to process payments.
  • Governmental or legal authorities when there is a legal obligation to do so.
  • Technical service providers who help operate and improve the site.

All parties we work with are committed to keeping information confidential and using it only for authorized purposes.

5. Cookies

The Livo website uses cookies to improve the user experience, analyze site performance, and personalize content.

Users can disable cookies through their browser settings, although this may affect some site functionality.

6. Marketing Communications

We may send offers, updates, or marketing messages by email, SMS, or messaging apps after the user’s consent.

You can unsubscribe at any time via the unsubscribe link or by contacting us directly.

7. User Rights

Users have the right to:

  • Request access to the personal data we hold.
  • Request correction or updating of inaccurate data.
  • Request deletion of personal data where legally permitted.
  • Object to certain forms of data processing.
  • Withdraw consent for use of data for marketing purposes.

8. External Links

The site may contain links to external websites or services. Livo is not responsible for the privacy policies or content of those sites, and you are advised to review their privacy policies before using them.

9. Children’s Privacy

Our services are not directed at children under 18, and we do not knowingly collect personal information from them.

If we become aware that a child’s data has been collected without parental consent, it will be deleted immediately.

10. Privacy Policy Updates

Livo reserves the right to modify or update the privacy policy at any time in accordance with legal requirements or operational developments.

Any updates will be posted on this page, and continued use of the site constitutes acceptance of the updated policy.