Warranty Policy
Warranty Policy
This policy explains the warranty terms and conditions for Livo products, including warranty periods, coverage, and exclusions.
Warranty Overview
The warranty covers manufacturing defects only, subject to technical inspection. The warranty period starts from the invoice date, not the installation date.
Proof of Purchase Required
Please keep your purchase invoice and warranty card, as they may be required when submitting a warranty claim.
Warranty Period
Warranty periods vary by brand and model. Selected smart locks may come with warranties of up to five years, as specified in the applicable warranty documents.
🔒 Smart Locks
The warranty period may be up to five years, depending on the brand, model, purchase invoice, and applicable warranty terms.
🏠 Smart Home Devices
Eligible devices, such as smart hubs and control panels, may have a standard warranty period of 12 months, subject to the product's warranty terms.
📡 Sensors and Control Devices
Warranty periods generally range from 6 to 12 months, depending on the product type and supplier's warranty policy.
🔌 Accessories
Accessories may have limited warranty coverage of 3–6 months or may be excluded from warranty coverage, depending on the product and its applicable terms.
🛠️ What Is Covered
- Manufacturing defects occurring under normal use.
- Internal malfunctions not caused by misuse or external damage.
- Repair or replacement following technical inspection and in accordance with the applicable warranty terms.
- Software or firmware updates, where included in the manufacturer's warranty or support service.
❌ What Is Not Covered
- Physical damage, misuse, or liquid damage.
- Unauthorized installation, opening, or tampering with the product.
- Damage caused by electrical faults or unstable voltage.
- Internet connectivity issues or problems caused by third-party applications and services.
🧾 Warranty Requirements
- Keep the purchase invoice and warranty card, where provided.
- Use the product in accordance with the manufacturer's instructions.
- Report malfunctions promptly after they are discovered.
- Keep device accounts, application credentials, and passwords secure.
⚠️ Circumstances That May Affect Warranty Coverage
- Opening or repairing the product through an unauthorized service provider.
- Removing or damaging the serial number or product identification labels.
- Misuse, improper installation, or incorrect electrical connections.
- Exposure to unsuitable environmental or operating conditions.
Warranty exclusions are subject to the applicable manufacturer's terms and any consumer rights provided by law.